Platform Update — Week 25 (15 June 2026)

We've shipped a batch of improvements to the support experience this week.

Email support — reply or open a ticket straight from your inbox

• Reply to any ticket notification and your message lands back in the thread automatically — no login needed.
• Email us directly and we'll open a ticket for you; you'll get an automatic confirmation with your ticket number.
• Attachments now come through — screenshots and photos you send by email are attached to your ticket (and images we send back reach you too).

Service levels (SLA)

• Customers on an SLA now have clear first-reply and resolution targets, tracked on every ticket, so nothing slips.

Account & customers

• Private individuals can now be customers, not just companies.
• Your profile now holds phone and address, not just name and email.

As always, reply to any ticket email if you have questions.