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What's new — June 2026

June 15, 2026 ·2 min read ·Ethica

A round-up of improvements to the Ethica portal, written for everyone who uses it. No technical jargon — just what’s changed for you.

For our customers

Your own support portal. If your company has support enabled, you can now open support tickets, reply to them, and close them yourself — all from your account. Attach a screenshot straight to a message; click any image to zoom in.

A real conversation. Ticket replies now read like a chat: your messages on one side, ours on the other, each with a picture so it’s clear who said what.

See your whole company’s tickets. If you’re a company administrator, you see every ticket raised by your organisation — not just your own — and you can add new users for your company yourself.

Your contacts, one tap away. Your account contacts are now expandable cards: tap to reveal an email or phone number and reach the right person directly.

A live status page

There’s now a public Status page showing whether our systems are up, grouped by type, in a clean at-a-glance view. When we have planned maintenance or an ongoing issue, we’ll post a short notice right there so you’re never left guessing.

Behind the scenes (so things just work)

  • Faster everywhere. Heavy admin pages that used to slow down with lots of data now load in a fraction of a second.
  • Nothing slips through. If one of our systems goes offline, or a security certificate is about to expire, the system raises the alert itself and routes it to the right team — so problems get caught before you notice them.
  • Planned work won’t cry wolf. When we put a system into maintenance, it’s clearly marked and won’t trigger a false alarm.
  • Tidier over time. Old, resolved tickets are archived automatically a few months after they’re closed, keeping things clean without losing the record.

A fresh, faster website

Our site has been rebuilt to be lighter and quicker, with a cleaner layout and a refreshed homepage. Same content, less weight.

Questions about anything here? Open a ticket from your account — we’d love to hear from you.